Bitsler Privacy Policy — Your Data, Your Control

Bitsler (bitsler.vip) is one of Bangladesh's most trusted online gaming platforms. We believe that maintaining an honest and transparent relationship with our users is paramount. This Privacy Policy will be clear and upfront with you — what data we collect, why we collect it, and how we keep it safe.

This policy is written in plain, straightforward language because we want every user to understand it with ease. No legal jargon — just clear, simple explanations.

By creating an account or using the Bitsler platform, you agree to this Privacy Policy read and agreed to. If you have any questions, our support team is always ready to help.

Bitsler only collects the information needed to provide you with our services and keep your account secure. We do not collect unnecessary data.

Information collected at registration:

• Full Name & Username
• Email address
• Mobile Number
• Date of Birth (for age verification)
• Country & Region of Residence

Information collected during KYC verification:

• Copy of National ID or Passport
• Proof of Address Document
• Selfie or Liveness Check (where applicable)

Automatically Collected Information:

• IP address and device type
• Browser Information & Operating System
• Login Time & Date
• Gaming History & Transaction Records
• Cookie & Session Information

Bitsler uses the information it collects for specific, limited purposes. Every use of your data is clearly outlined below.

You can object to the use of your data for optional purposes at any time — contact support or update your preferences in your account settings.

Bitsler and your personal information never sells and does not share it with third parties for advertising purposes. However, there are a few limited situations where data may be shared — these are clearly outlined below.

Circumstances Where Data May Be Shared:

• Payment Processors: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Legal obligation: Information may be disclosed in response to a court order or a valid request from a government authority.
• Fraud Prevention: Information may be shared with regulatory authorities to prevent money laundering or fraud.
• Technology Partners: Hosting and security providers may access limited data to perform their services, but are bound by our confidentiality agreements.

Bitsler has implemented the highest technical and administrative measures to protect user data. Our security infrastructure meets bank-level standards.

• TLS 1.3 / SSL 256-bit encryption: Maximum encryption is applied to every data transfer.
• Two-Factor Authentication (2FA): Two-factor verification at login provides an additional layer of security for your account.
• Firewall & DDoS Protection: Advanced firewalls are active to protect our servers from cyberattacks.
• Regular Security Audits: Third-party experts regularly conduct independent security audits of our systems.
• Payment Information Stored Separately: Financial information is stored in a separately secured environment.
• Suspicious Activity Monitoring: An automated system runs 24/7 to detect unusual activity.

Bitsler uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential cookies: Required to maintain login sessions and ensure site security — the site cannot function without these.
• Performance Cookies: Analyzes which parts of the site are used most — fully anonymized.
• Functionality Cookies: Remembers your language preference and settings.
• Marketing Cookies: To show relevant promotions — you have the option to turn these off.

Most browsers let you manage cookie settings. Keep in mind that disabling essential cookies may affect certain site features.

You have full control over your personal data on Bitsler. You can exercise the rights below at any time — simply contact our support team.

Bitsler does not retain your data beyond what is necessary. A specific retention period is defined for each type of information.

Once the retention period expires, data is securely deleted or fully anonymized so that you can no longer be identified.

Bitsler strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.

• Date of birth is verified at the time of registration.
• Age is verified through the KYC process.
• If any user is found to be underage, their account will be immediately closed and all collected data will be deleted.

Bitsler reserves the right to update this Privacy Policy reserves the right to make updates. We will notify you in advance of any significant changes.

• For major changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The "Last Updated" date at the top of the page will always reflect the most recent revision.
• Contact support to compare with the previous policy.

This Privacy Policy If you have any questions, concerns, or complaints regarding your data, please reach out to our Data Protection team.

• Live Chat: Log in to the platform and chat with us directly — average response time is 3 minutes.
• Email: [email protected] — response within 24 hours.
• All communication can be conducted in Bengali.